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Warranty

SPG provides a warranty on every item it sells. Warranty claim MUST be accompanied by the barcode label / warranty card of the product and the tax invoice issued by an authorized reseller/dealer. You may approach the reseller or dealer for assistance or mail the Company directly at contact@spartanprogear.com. Claims without valid invoices & warranty card will not be entertained. Liability is limited to repair or replacement of the product. Warranty claims can be processed only at our Chennai Service Center.  The company retains the right to reject any claim at its sole discretion.

Warranty Guidelines for various products is as follows:

Helmets:

SPG provides a warranty of two years on all helmets distributed through its authorized network against manufacturing defects.

Exclusions:

Warranty is limited to manufacturing defects only. SPG cannot be held responsible for problems occurring due to the following reasons:

  • An accident or a fall
  • Any customization or a technical modification made by the user (paints, glue, adhesives, screws, etc)
  • Application of/contact with harmful chemical products (including methylated spirits on the visor treatments), or an intense heat source. 
  • Lack of maintenance and care.
  • Usage under abnormal conditions (eg. underwater)
  • Paint fade due to prolonged exposure to sunlight/UV light, particularly for highviz and bright colors.
  • Damage to paint due to usage.
  • Ageing/damage/cracks of inner fabrics/liner due to usage.
  • Scratching and marks on the visor & external parts.

Also, subjective concerns related to the use of helmet such as comfort, size, noise, whistling, aerodynamics, fit, etc will not be considered as defects under warranty.

 

Apparel:

SPG provides a warranty of six months on all apparel distributed through its authorized network against manufacturing defects.

Exclusions:

Warranty is limited to manufacturing defects only. SPG cannot be held responsible for problems occurring due to the following reasons:

  • An accident or a fall
  • Any customization or a technical modification made by the user (paints, glue, adhesives, patches, etc)
  • Application of/contact with harmful chemical products/harsh detergents or an intense heat source. 
  • Improper maintenance and care. Please adhere to the care instructions.
  • Usage under abnormal conditions. (eg. Non-waterproof gloves used in rain)
  • Color fade due to prolonged exposure to sunlight/UV light, particularly for highviz and bright colors.
  • Ageing/damage of inner fabrics/liners due to usage.
  • Any normal wear and tear due to usage.
  • Fabric pilling.
  • Printed, flocked components and patches wearing out on usage. 
  • Damage to stitching, zippers, buttons, trims and other accessories due to usage.

Subjective concerns due to the use of apparel such as comfort, size, weight, styling, etc will not be considered as defects under warranty.

Procedure:

Products for warranty claim must be sent to our Chennai office for inspection. The cost of sending the product is to be borne by the customer. On inspection, if SPG finds the issue to be a manufacturing defect, we will ship the repaired / replaced product free of cost back to the customer. SPG will also issue a credit note to a maximum amount of Rs.300/- towards reimbursement of the cost of sending the product to us. 

Products approved for a warranty claim will be repaired or replaced as deemed appropriate by the company. In all cases, the warranty period is only two years for helmets and six months for apparel. Any replacement done during this period will not prolong the warranty period. In case of replacement of a product, the replacement will be done based on availability. SPG cannot be held responsible for the non-availability of a product when a warranty is processed. It will be replaced once the stock is available. In case of the model not being available / discontinued, SPG will provide the customer with a equivalent model. There will be no refunds for non-availability. Please note, if a component is replaced it might not match the original color perfectly.

Motorcycle helmets/protective riding apparel are prone to getting soiled with sweat and dirt. We kindly request our customers to clean the product thoroughly before sending it to us for inspection. For hygiene purposes, products that are not cleaned will be charged Rs.500/- for professional cleaning before our staff will inspect it. 

 

NOTE: Items on sale/offers/closeout are not covered under warranty.