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FAQs

 

 

Why is there sometimes a difference between the price quoted by dealers in my city and the price listed on the website?

The prices listed on the website are the final prices inclusive of all taxes and levies throughout India. If you are paying anything more, you are being over-charged. We take a lot of effort to see that customers are not fleeced, so if you do find prices being charged higher than that listed on the website, please do let us know.

 

Where should I buy from?

To protect customers from duplicate products and over-charging, we encourage customers to buy ONLY from authorized resellers and dealers. This list of resellers is displayed on the dealer locator page of this website. ALWAYS insist on a proper tax invoice. This is your proof of purchase and also serves as part of your warranty card. Remember that SPG cannot honor a warranty claim if the product is purchased from an unauthorized source. 

 

Is there a warranty on products?

As a sign of commitment to its customers, SPG provides warranty on every item it sells. The warranty for apparel is six months from date of purchase, while helmets have a one year warranty against any manufacturing defects. Please remember that the warranty specifically covers manufacturing defects only and does not include wear and tear and/or abuse. The warranty claim MUST be accompanied by the tax invoice of the product issued by an authorized reseller/dealer. You may approach the reseller or dealer for assistance or the mail the Company directly at contact@spartanprogear.com. Claims without valid invoices will not be entertained. Liability is limited to repair or replacement of the product. Warranty claims can be processed only at our Chennai service center.  The company retains the right to reject any claim at its sole discretion. 

NOTE: Items on sale / closeout are not covered under warranty.

 

Are there shipping charges for my purchases?

No. We offer free outward shipping for all our products. 

 

How long does the courier take to deliver?

We ship by air-freight from Chennai, so most metros would get delivery within 5 working days. We will intimate you by email the AWB or Tracking number once our logistics provider generates it. 

 

What is your shipping and delivery policy?

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through our contracted logistics provider who utilizes registered domestic courier companies and /or speed post only. Orders are shipped within 2 working days of payment receipt, if the goods are in stock. If the product is on back order, then it will be shipped within two working days after we receive it in our warehouse. Spartan ProGear Co., is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within two working days from the date of the order and payment. Delivery of all orders will be to the address of the buyer as per the order. SPG is in no way responsible for any damage to the order while in transit to the buyer. 

 

My order was received in a damaged condition. What should I do?

SPG undertakes to hand over the order to the courier and its liability ends there. However, since we utilise the services of a contracted logistics provider, the items are insured and damages can be claimed PROVIDED

1. The receiver inspects the package personally and if finding it in a damaged condition asks the courier company to return to us.
2. Does NOT sign the courier’s POD. If you suspect that your order has been damaged by the couriers mishandling, simply refuse to accept the package and ask the courier to return to us. Immediately mail us informing the same, with details of the couriers name and mobile number. Since the package is still with the courier company, we can now effectively track the package and claim damages and replace your order with a new one as soon as possible. Remember it is better to refuse a parcel that you suspect has been damaged rather than be stuck with a broken or damaged item. 

 

Is it cheaper to buy from the company directly rather than from the reseller/dealer?

No. We follow a uniform MRP throughout the country. The retail prices are the same for all products throughout India.

 

Can I exchange/return products for re-sizing?

Yes. You may send the purchased items back for exchange of size. The items will be exchanged PROVIDED

1. The product is returned unused.
2. The product is accompanied by the original invoice, packing, labels, etc.,
3. The product is received by us in re-saleable condition, so please use a proper courier service.

Products not received in the above condition will not be exchanged. We will ship the item for exchange to you (within India) the second time at no additional cost to you.

NOTE: Items on sale / closeout cannot be returned or exchanged under any circumstances.

 

I have changed my mind. Can I get a refund?

SPG does not have any refund policy, however if the product received by the customer is defective or damaged, we will repair or replace the product, after inspecting and validating the claim. 

 

I have some other questions. Who do I contact?

Mail our Help Desk -contact@spartanprogear.com with ANY queries that you may have. Or call our Helpline - 044-24530195/ 24530575

Also kindly remember that our Facebook page is meant for social interaction only and is not designed for customer service.